Privacy Policy

VariSense knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.  The term VariSense refers to the VariSense.com and my.VariSense.com web sites as well as the VariSense mobile App.  By visiting VariSense.com or my.VariSense.com, or using the VariSense App, you are accepting the practices described in this Privacy Notice. 

 

Does VariSense Collect Personal Information About ME? 

The information we learn from customers helps us personalize and continually improve your VariSense experience. Here are the types of information we gather. 

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future opportunities for you, improving our service, and communicating with you. 

  • Mobile: When you download or use Apps created by VariSense, we may receive information about your location and your mobile device, including a unique identifier for your device. We do not use your locations services or other device specific features and do not tailor our delivery of VariSense information based on information contained on your mobile device.

 

What About Cookies? 

  • Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide service to you. 

 

Does VairSense Share Information It Receives? 

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.  

  • Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that VariSense, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. 

  • Protection of VariSense and Others: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of VariSense, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. 

 

How Secure Is Information About Me? 

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. 

  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 

  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. 

 

Which Information Can I Access? 

VariSense gives you access to a broad range of information about your account and your interactions with VariSense for the limited purpose of viewing and, in certain cases, updating that information. 

 

Are Children Allowed to Use VariSense? 

VariSense does not sell products for purchase by children. If you are under 18, you may use VariSense only with the involvement of a parent or guardian. 

 

Conditions of Use, Notices, and Revisions 

If you choose to visit VariSense.com or my.VariSense.com, or use the VariSense App your visit or usage and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at VariSense, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Refund Policy

Since VariSense is offering non-tangible irrevocable monthly services we do not issue refunds once the service has been initiated for the month that was billed.  As a customer you are responsible for understanding this upon purchasing monitoring services from us.

 

However, we realize that exceptional circumstance can take place with regard to the type of services we provide.  Therefore, we DO honor requests for the refund on the following reasons:

 

  • Non-delivery of sensor hardware.  Due to potential issues in shipping your sensor hardware to you, you might not receive the hardware that you ordered.  In this case we recommend contacting us for assistance and we will do our best to locate the hardware that was shipped to and potentially ship you replacement hardware and/or refund the amount you were billed for the monthly monitoring service for that hardware.  Claims for non-delivery must be submitted to our customer service department in writing.

  • Defective or damaged sensor hardware.  Although unlikely, it is possible that you may receive sensor hardware from us that is damaged or defective.  In such a case you should contact our customer support team for assistance with troubleshooting the damaged or defective hardware.  Our customer support team will replace the hardware and/or refund the amount you were billed for the monthly monitoring service for the specific hardware that was defective or damaged.  Claims for defective or damaged hardware must be made to our customer service department in writing.

 

Our customer service team is always happy to assist you with any questions or concerns that you may have.  We strive to deliver high quality products and unsurpassed service and we would like to know if you are ever dissatisfied.

 

Thank you for using VariSense!